Dominion Energy, the area’s largest electrical power supplier, has suspended all disconnections for non-payment during the COVID-19 cornavirus outbreak.
Many other utilities, including county and town-operated power and water companies, are also instituting similar policies.
Statement from Dominion Energy:
We’re committed to maintaining reliable service, while also doing our part to limit the spread of coronavirus.
Our customers should not have to worry about losing service during this critical time. Therefore, we have suspended all service disconnections for nonpayment. We know the communities we serve rely on us to provide an essential service. We remain committed to providing reliable energy service 24-7.
We strongly encourage you to access and manage your Dominion Energy account 24-7 using our digital tools. We know this could be a time of hardship or financial difficulty for our customers. We are here to help with payment arrangements or energy assistance funds. We’re committed to helping any customer facing hardship.
To protect the communities we serve, we are asking our employees to take steps to prevent the spread of coronavirus by:
- limiting travel,
- working from home where possible,
- restricting visitors to company offices, and
- requiring employees stay home for 14 days if they have recently visited a country subject to a Centers for Disease Control and Prevention travel advisory.
For employees who regularly interact with customers, we’re encouraging alternate ways of doing business and remote communication, where possible.
We are closely monitoring the situation, and you can count on us to deliver the energy you need and to protect public health and safety.
